Room for more

19 05 2014

Image

What’s currently in your garage?  Do you even know?  Take just a few moments and consider what you might do with MORE space.

[pause for revelation]

What might you wish you could store if capacity weren’t an issue?  A tractor, summer convertible, or motorcycle perhaps?  These are just a few examples, whether or not you already own them.

The image on the left illustrates how quickly extra room can be consumed by tires, provided you’re currently holding onto yours. (or multiple pairs)  You may already know this but for those that don’t, we offer an extremely affordable tire storage option.  For the cost of two pizzas (or 1 XL pie from our friends GRPD), we can conveniently keep your tires on site in our enclosed/locked trailer.  $20 PER SEASON.  Yes, you heard us correctly.

So, let’s review this very simple process…

Of course, we must admit this is going to be a more pressing issue for those of you that (wisely) exchange your warmer weather tires in the summer for snow tires in the cold winter.  However, it doesn’t require this seasonal option.  Perhaps you carry an extra set for different reasons, or happen to have kids who use your garage as their own tire depository.  Whatever the case, all you have to do is indicate you’d like to advantage of this convenience.  We’ll tag your tires and relocate them from your garage to our on-site trailer.  What’s more, you can even keep your spare tires on different wheels for an extremely quick swap at the end of each applicable season.

Next time you’re in for an oil change, tire rotation, brake inspection, or whatever need you may have, do yourself a favor and buy additional peace of mind for the low price of $20.  You can’t beat it.

*Environmental note* Tires pictured above are accumulated on site and given to a local company that recycles them, and some are even re-purposed into mulch for your landscaping needs – keep it green, folks!





Local First Street Party 2014!

12 05 2014

This is one of our favorite local events of the season, every year. If you haven’t been, there’s no better time than NOW to make the necessary preparations. Here’s just a few reasons this is an event you don’t want to miss:

-outdoors (and the weather usually cooperates)
-amazing local food and drink
-incredible regional music and art showcase
-FREE

If that’s not convincing enough, please direct your attention to the official lineup for this year’s party:

Local First Street Party 2014!

06.07.2014 / 3pm – midnight, in front of Bistro Bella Vita

Food vendors:

A Moveable Feast
Bandit Queen
GoNuts
Grand Rapids Pizza & Delivery
LINC Up Soul Food Cafe
Love’s Ice Cream
Montello Meat Market
Twisted Rooster
What the Truck

Entertainment lineup:

Grand Rapids Soul Club
Wazobia Grand Rapids
Audria
61Syx Teknique Street Dance Academy
Nathan Kalish and the Wildfire
Root Doctor
Joe Hertler & The Rainbow Seekers
Rick Chyme
Mustard Plug
Alexis

(embedded video previews last year’s event, please note date/time change for 2014)





This past winter may keep you busy…

27 03 2014

snowyGR

Here at Community Automotive we belong to several industry specific networks.  One of those corresponding partners is RepairPal, and recently they published a brief article we believe is worth the two minutes of your attention it requires.

Now, to be clear, we’re quite emphatically welcoming in spring so this whole “winter” business is not being revisited without specific purpose.  It’s no secret this has been a challenging season for a lot of people in West Michigan, not to mention the world.  That said, all of us deserve to usher in new hope the coming season brings.  Bottom line, we’re ready to turn the page.

By the same token, neglecting to monitor a few residual items may lead to bigger issues down the road, so to speak.  We’d rather partner with you now and tackle small things before they prove to be a more significant concern.

Take quick inventory and please let us know when we may be of service.





Choose (the most important) 2

27 02 2014

2of3

Disclaimer: this is not new, nor an original concept, but important enough to address

Let’s face it, nobody would argue when they’re looking for the most ideal service experience it would include equal parts Quality, Cost, and Speed.  That, however, is the difference between idealism and reality.  The former is more akin to a fantasy world, whereas the latter is what actually happens.  There’s nothing wrong with dreaming, and in many ways we encourage more of the same, but when it comes to (ethical and fair) business practices, you’re setting yourself up for disappointment.

Whether at Community Automotive Repair or elsewhere, please keep this important principle in mind.  Decide what matters to you most and leverage your decisions based on those factors.  Is it impossible to experience Quality, Cost, and Speed simultaneously?  No.  But it’s highly unlikely.  With that said, perhaps a closer look at why might be helpful.

Quality – commonly referred to as workmanship.  This is where the cheapest price in town will suffer, every time.  In order to offer a more competitive value, inferior materials are (commonly) used.  It’s just that simple.  If this doesn’t matter to you, than the lowest advertised price may in fact be a fit.  Keep in mind, however, that longevity is all but eliminated from the equation.

Cost – self explanatory.  This is the most common objection, and we understand why.  At the same time, it’s often because of misinformation or lack of information.  For example, a routine oil change service “down the road” may be widely promoted as the best deal in town at $19.99, but what exactly are you/they receiving?  This argument can go both ways, depending on what’s important to you.  You may not care about using cheap quality parts, in which case once again the “deal” might prevail.  But on the other hand, if you learned that spending $10 more (on average) affords significantly better dependability and protection, you might reconsider.

Time – also self explanatory.  This factor can really make/break the experience, and often it depends on whether or not the person serving you has taken the time to best understand your needs.  If you’re expecting same day service and the provider isn’t up front with you about the possibility of the work taking an extra day or two, suffice to say this might be met with disappointment (and rightfully so).  If, however, you’re told the work might take up to a week and it’s completed in considerably less time… well, you get the point.  Bottom line, much can be clarified up front and the absence of a clear understanding can often lead to a less than satisfactory experience.

Now, as it pertains to this concept (commonly known as the Project Management Triangle), Community Automotive Repair stands by the fact that it’s up to our customers to decide what they value more.  The customer ultimately determines what takes precedence, and they order the three factors accordingly.

You’ll never hear us make a claim that we’re the cheapest in town, as we know full well what that implies.  You may, however, find that some of our services are in fact the lowest price.  This is not by design as much as coincidence.  The cost of our work is determined by fair market value, as well as the fact that it’s backed by an industry leading 3 year, 36,000 mile warranty on all recommended premium services.

You’ll also never hear Community Automotive Repair say we’re the fastest because working at a break-neck pace too much (and for too long) can often lead to increased error.  We perform the necessary services at a pace that applies attention to detail, and takes into account the fact most don’t wish to be without their vehicle(s) any longer than necessary. 

The final factor is where we’ll land, and that’s on quality.  You actually will hear us declare that our quality is best and there’s a good reason for that.  We keep meticulous records of which parts/materials have performed up to (or exceeded) standards, as well as eliminate poorly performing counterparts from contention.  We only recommend what we know works, based entirely on experience rather than theory.  And lastly, the aforementioned warranty means we stand by our work 100%.  Should our customers have any issues within the designated time frame/mileage, and it’s directly related to work we’ve performed, we correct it on our dime.  Every time.  No questions asked.

Next time you’re considering “shopping around” the competition, please do so with this straight forward business model in mind.  Decide ahead of time how you might specifically rank each of the three factors, then proceed with confidence, knowing you’ve taken the time to develop a fair and mutually beneficial relationship.

Choose 2, and perhaps we’ll see you soon.





Honesty and integrity since 1975

11 02 2014

Schedule an appointment today.





A matter of time…

24 01 2014

grspring

…and Spring will appear.  We promise.  As many of you are looking outside, whether from a vantage point similar to this picture or ground level residential, you’re likely seeing a lot of white.  OK, we get it.  With the exception of those into winter sports, the greater majority of you are tired of what Mother Nature’s throwing at us right now.  And that’s likely an understatement.  Right?  Well, the Polar Vortex can’t (and won’t) last forever.  We’d be OK to not hear those two words in the same sentence ever again, quite frankly.

Thankfully, rebirth is around the corner.  We celebrate its arrival with you.

Prior to this grand entry, we pause to honestly reflect on how your vehicle is getting you through the season right now.  Yes, this very moment.  Does your daily driver accurately portray the level of care you show it, or have you (not unlike many others) lost sight of the last time he/she received TLC?  Pardon the cliche’ but vehicles generally fall into that category of “you get out what you put into them.”

No guilt trip intended.  You’re not alone, and we’re not here to make you feel bad.  Wherever you may fall on the spectrum, our intentions are to partner with you and make certain your vehicles receive the proper preventative care.  And in the unlikely event there’s an issue, we’ll work together on correcting it fairly and honestly.  That’s what we do, bottom line.

So, consider this a courtesy reminder.  We know you’re busy and completely understand how easy it can sometimes be to get off track.  Let’s collectively assure you’re prepared for spring.  Sound good?

You know how to reach us, and we look forward to serving you.

(now, let’s go usher out ol’ man winter together… what do you say?)

*image courtesy of GRnow





Merry Christmas!

23 12 2013

Merry Christmas

Regardless of what traditions you have, personal vocations you follow, or family/friends you might have near – we’re certain the majority of you find favor in this season.

“Giving” is the spirit in the air, and that’s always a good thing.  True to this form, we’d like to make certain you know how grateful we are for all of you.  Community Automotive Repair has enjoyed a challenging but rewarding year, and we simply couldn’t have done it without you.

It is our heart’s desire that you find peace and comfort this holiday season.  May all of you enjoy the fullness of the company with your loved ones, or whomever might be fortunate to join you.

Thank you for your continued trust and confidence.

Blessings,
CAR








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